The Value Behind My Professional Service Fees
Expert Planning. Personalized Service. Unmatched Support.
Travel today is more complex than ever. From navigating flight routes and accommodation options to understanding travel advisories, insurance, and visa requirements—planning a trip requires precision, knowledge, and care.
As a professional travel advisor, I offer more than just bookings. I provide a full-service experience grounded in years of expertise, personal attention, and ongoing support. To reflect the high level of value I deliver, I charge a professional service fee. This fee allows me to prioritize your best interests—offering honest, unbiased guidance without being limited by commission-based incentives.
✔️ What Your Service Fee Includes
🌍 Professional Expertise
With years of hands-on experience in both international and domestic travel, I stay current through ongoing training and certifications. I understand the nuances of travel logistics, supplier relationships, and global entry requirements, so you benefit from insider knowledge and real-world insight.
🧳 Personalized Travel Planning
Every trip is tailored just for you. Whether you're planning a romantic getaway, family vacation, cruise, or complex international journey, I design your itinerary around your goals, preferences, and budget—ensuring a seamless and meaningful experience.
⏱ Time-Saving Convenience
I handle all the research, comparisons, bookings, and deadlines so you don’t have to. From start to finish, I take care of the details—giving you back your time and reducing stress.
📞 In-Trip Support & Advocacy
Travel isn’t always predictable—but with me in your corner, you’re never alone. If unexpected issues arise while you're away, I’m available to assist, advocate, and help resolve matters quickly and efficiently.
📋 Trusted Travel Resources
I provide accurate guidance on travel insurance, visas, destination entry rules, health documentation, safety advice, packing suggestions, and more—so you’re informed and prepared before you even pack your bags.
Why I Charge Service Fees—and Why It Matters
Many travel agents who advertise "free" services rely solely on supplier commissions, which may influence the recommendations they give. By charging a transparent service fee, I work for you, not for the supplier.
Your investment supports:
Personalized, client-focused recommendations
Strategic itinerary planning and management
Professional expertise applied to your unique travel needs
Ongoing support—before, during, and after your journey
More Than a Booking—A Professional You Can Trust
Working with me means gaining a committed travel advisor—someone who truly listens, plans with purpose, and prioritizes your peace of mind. I bring clarity, creativity, and care to every trip I design.
Let’s create a travel experience that reflects your vision—with the expert support you deserve.
Service Fees | Agency Professional Fees
Group Booking Services
Tailored Travel for Families, Friends, and Special Occasions
For group travel arrangements, please contact:
📧 sharon.mckee@onvigo.com
Customized pricing is available based on group size, destination, and services required.
✅ What’s Included in Group Booking Services:
Thoughtfully researched destination recommendations tailored to your group’s interests
Expert accommodation selection to match group size, style, and budget
Excursion planning guidance based on your group’s preferences and travel goals
A customized day-by-day itinerary, including curated group activities and experiences
Seamless booking management and payment coordination for all group members
Dedicated support and advocacy from start to finish—even while you're traveling
➕ Optional Enhancements (Available Upon Request):
Flight Coordination – $50 + HST per traveler
Includes research, booking assistance, and schedule alignment for group departuresPrivate Excursion Planning – Custom pricing based on group size and experience
Tailored tours, private guides, or exclusive access designed just for your group
Payment Terms
💳 Payment Method
All payments must be made by credit card.
⏰ Payment Timing
Payment in full is required before services are rendered. Services will not begin until payment is received.
Refund & Cancellation Policy
🔁 Refund Policy
All agency professional fees are non-refundable, as they reflect the time, expertise, and resources dedicated to your travel planning.
These fees are in addition to any charges from third-party providers, including airlines, hotels, cruise lines, tour operators, or other travel suppliers.
❌ Cancellation Policy
If you choose to cancel your booking for any reason, a cancellation fee of $200 + HST will apply.
This fee is separate from and in addition to any supplier-imposed cancellation penalties.
This cancellation fee is also non-refundable.
Limitations of Liability
While I make every effort to ensure your travel plans run smoothly, I cannot be held responsible for disruptions or issues caused by third-party suppliers. This includes, but is not limited to:
Airline delays, cancellations, or seating changes
Hotel/accommodation errors or changes
Excursion or attraction availability and operating hours
Weather disruptions or natural disasters
I remain available to assist and advocate on your behalf, but I am not liable for issues beyond my control.
Travel insurance is strongly recommended to protect your investment.